Cancellation & Refund Policy
Life happens. Here's how we handle changes and refunds for booked appointments and membership subscriptions.
This policy is business template text and should be reviewed by qualified counsel before launch.
Last updated: 9/6/2026
Rescheduling
You can reschedule your appointment at no cost with at least 24 hours' notice. We'll do our best to fit your new preferred window.
Late cancellations
Cancellations made less than 24 hours before the scheduled window may forfeit the $50 deposit to cover reserved technician time.
No-shows
If our team arrives at the scheduled time and cannot access the property or perform the requested work, the deposit is not refundable and a re-visit fee may apply.
Service refunds
If we cancel or cannot complete the requested service, we refund any deposit paid. For completed work, refunds are handled case-by-case based on the specific circumstances.
Membership cancellation
Paid memberships (for example, a $15/month tier) can be cancelled at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period; we do not prorate or refund partial billing periods unless required by law.
Member rewards & discounts on cancellation
Any one-time member reward already redeemed is not reversed on cancellation. Member discounts stop applying once a membership is cancelled or lapses, and unused, unredeemed rewards tied to an active membership are forfeited upon cancellation.
Future product returns
If we begin selling physical products through this site, a separate returns policy covering timeframes, condition requirements, and shipping costs will be posted before those sales go live.
How to cancel or reschedule
Contact us directly via email at msc@thedetailersllc.com or phone. Please include your name and appointment date, or your membership account details.