Service & Fulfillment Policy
What to expect from scheduling through completion of your service, and how memberships and future product orders will be fulfilled.
This policy is business template text and should be reviewed by qualified counsel before launch.
Last updated: 9/6/2026
Scheduling
Once your request is received, we review scope and confirm a service window, typically within 1–2 business days. Same-week appointments are often available.
Arrival window
We provide an arrival window and notify you if anything changes. Please ensure someone 18+ is on-site for the appointment.
On-site scope confirmation
The technician will confirm scope on arrival. If additional work is discovered, we'll discuss and quote before proceeding.
Materials
We can supply mounts, cameras, cabling, and typical hardware, or install customer-provided equipment. Certain specialty items may have lead times.
Membership benefits
Where offered, free and paid ($15/month) membership tiers may include benefits such as member-only discounts on eligible services or a one-time new-member reward. Benefits are fulfilled according to the plan details shown at signup and are subject to change.
Future product fulfillment
If we begin selling physical products, we'll post shipping timeframes, carriers, and any shipping fees on the product page before checkout is available.
Completion
We test every install, walk you through operation, and clean up the work area before leaving. Any punch-list items are noted and scheduled.
Warranty on workmanship
If something we installed doesn't perform as expected due to our work, contact us and we'll return to make it right.